In episode four of the Automotive Business Podcast, Adrian Simpson sits down with Keyloop chief strategy officer Tim Smith to unpack the hidden inefficiencies holding dealerships back.
From fragmented tech stacks and lost revenue to changing customer expectations and the rise of Chinese EV brands, Smith explains why the future of automotive retail depends on simplification, smarter workflows and connected platforms.
He also shares how Keyloop’s Fusion platform aims to unify every stage of the customer journey – from first enquiry to aftersales loyalty – and why operational excellence will define the winners in 2026.
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